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USA-VT-WILLISTON Κατάλογοι Εταιρεία
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Εταιρικά Νέα :
- ‘It destroys the purpose of humanity’: Customers are saying . . .
Many companies joined the rush and started to wedge AI into their existing products Zoom offers AI summaries of conference calls, and Microsoft Office apps have AI around every corner, waiting to
- What if Customers Started Saying No to AI? - Slashdot
No "AI" in my private bank, for example At least in the customer-facing part No "AI" in many other places I use In fact, all the "AI" I'm getting is in the elevator pitches of some kids who want to get rich quick and think babbling about "AI" is the way to do it
- Gartner Predicts 50% of Organizations Will Abandon Plans to . . .
A Gartner poll of 163 customer service and support leaders conducted in March 2025 found 95% of customer service leaders plan to retain human agents to strategically define AI's role This approach ensures a “digital first, but not digital only” strategy, avoiding the pitfalls of a hasty transition to an agentless model
- What If Customers Don’t Want Your AI Chatbot? - Forbes
A survey of 697 businesses by research and advisory firm Metrigy found that almost half already used AI applications in customer service, and another 38% planned to start in 2024 Using AI does
- Customers’ trust in AI is dismal, but that shouldn’t dissuade . . .
Dive Brief: Nearly two-thirds of customers don’t want companies to use AI in customer service, according to a survey of 5,700 customers Gartner released last week But 3 in 5 customer service leaders are under pressure to adopt AI
- 64% of Customers Don’t Want AI – New Gartner Report Finds
Additionally, 53% of customers would consider switching to a competitor if they discovered a company planned to implement AI for customer service The survey, conducted in December 2023 with 5,728 respondents, highlighted a discrepancy between customer service leaders’ eagerness to adopt AI and customer apprehension about its use
- What consumers do and don’t want from AI | World Economic Forum
Workforce shifts are a massive component of these gains As Cognizant's New work, new world study projected last year, 90% of jobs will be affected by AI, most of them dramatically Myriad roles that impact the customer experience could be automated: service reps, financial advisors, claims adjudicators and more
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