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- Real-Time AI Coaching Guidance for Contact Centers | Cogito
The Cogito real-time contact center platform simultaneously analyzes numerous customer interactions, offering managers a comprehensive dashboard to oversee their teams remotely and monitor live calls
- Cogito Company (About Us) | Cogito
Cogito harnesses audio, voice, and text to build advanced Emotion, Conversation, and Generative AI applications, hosted on an innovative platform that provides real-time coaching and guidance to contact center agents, gives supervisors visibility into live conversations from their teams working from anywhere, and continuously monitors customer
- Real-Time Conversation Intelligence for Contact Centers - Cogito
Combining emotion, conversation and generative AI, Cogito is the only technology that analyzes over 200 voice signals in tandem with conversational context to improve CX outcomes while calls are happening
- Customer Experience Improvement | Cogito
Cogito's AI coaching software gives agents real-time insights that cultivate empathy and improve customer experience Everyone says it: The No 1 method for improving call center customer experience (CX) is to make an emotional connection with the customer
- Drive Sales Call Center Success with Cogito AI | Cogito
Make every sales call a win with Cogito AI Our human-centered AI uses voice, lexical, and domain specific knowledge to give your sales team in-call insight to close more deals Learn how
- Remote Employee Monitoring | Cogito
The remote call center is the future of work Cogito software uses AI to track live conversations and help team leaders to support agents working from anywhere
- Contact Center Monitoring | Cogito
Cogito Emotion AI turns voice and conversation dynamics into a highly accurate score of the customer experience for every single call It also keeps a pulse on your agents' well-being, surfacing early signs of agents’ potential burnout
- Call Center Consulting Services Overview | Cogito
Cogito’s call center consulting services transform vision into execution – from phone etiquette training to customer service improvement strategies Learn more
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