- IT service management - Wikipedia
Information technology service management (ITSM) are the activities performed by an organization to design, build, deliver, operate and control IT services offered to customers
- ITSM: IT Service Management Definition, Benefits Tools | Atlassian
IT service management—often referred to as ITSM—is simply how IT teams manage the end-to-end delivery of IT services to customers This includes all the processes and activities to design, create, deliver, and support IT services
- IT Service Management (ITSM) - CIO Wiki
IT Service Management (ITSM) is a process-based IT management framework intended to align the delivery of IT services with the needs of our customers ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models [1] source: UC Berkeley
- What is ITSM (IT service management)? - IBM
Information technology service management (ITSM) is the practice of planning, implementing, managing and optimizing the end-to-end delivery of information technology services to meet user needs and business goals
- What is ITSM? IT Services Management Guide - SolarWinds
IT Service Management (ITSM) is a strategic approach to designing, delivering, managing, and improving IT services to align with the needs of the business ITSM ensures that the right processes, people, and technology are in place to deliver consistent value and meet organizational goals
- What is IT Service Management? – IT ESMO
Organizations use IT service management to help organize and coordinate the activities, technologies, and information needed to provide IT capabilities to users in a consistent, reliable and efficient fashion
- IT Service Management - Wikiversity
IT Service Management, also known as ITSM, focuses on the implementation and management of quality information technology services through people, processes, and information technology, based on standardized process improvement frameworks and methodologies
- ITIL - Wikipedia
ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business
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